Rawdah Funeral Essentials

Sunnah-compliant Islamic funeral products, delivered across the UK.

Fast tracked delivery across the UK — order before 1pm for same day dispatch Sunnah-compliant kafans for men & women Free UK delivery on orders over £50
Legal & Policies

Returns & Refunds Policy

Rawdah Funeral Essentials · Operated by AW Commercial Ltd · Last updated: [DATE]

At Rawdah, we handle every product with the care and respect befitting its purpose. Because many of our items relate to burial preparation and are hygiene-sensitive by nature, our returns policy differs from a typical retail policy. Please read this carefully before placing an order.

01 Kafan (Burial Shroud) Sets

Due to the sacred nature of kafan products and the hygiene standards required for items intended for burial preparation, kafan sets cannot be returned once the packaging seal has been broken.

  • Sealed and unopened: You may return your kafan set within 14 days of delivery for a full refund, provided the packaging seal is fully intact and the item is unused. This is in line with your rights under the Consumer Contracts Regulations 2013.
  • Seal broken / opened: Once opened, kafan sets are non-returnable and non-refundable, regardless of reason, under the hygiene goods exemption (Regulation 28) of the Consumer Contracts Regulations 2013.

We recommend checking your order carefully via the product description and images before opening the packaging, and contacting us with any questions beforehand.

02 Zamzam Water

For the same hygiene and integrity reasons, Zamzam water cannot be returned once opened or used.

  • Sealed and unused, in original packaging: Eligible for return within 14 days of delivery for a full refund.
  • Opened, used, or with a broken seal: Non-returnable and non-refundable. This applies even if only a small amount has been used, as we cannot guarantee the purity or condition of the product once its seal is broken.

Please inspect your Zamzam water on arrival and report any damage or leakage immediately (see Section 4).

03 All Other Products

  • Returns accepted within 14 days of delivery.
  • Items must be unused, in original condition, and in original packaging where possible.
  • Return postage is the customer's responsibility unless the item is faulty or incorrect.
  • Refunds are processed to the original payment method within 14 days of us receiving the returned item.

04 Faulty, Damaged, or Incorrect Items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your order arrives faulty, damaged in transit, or is not what you ordered, you are entitled to a repair, replacement, or refund regardless of whether the packaging has been opened.

  1. Contact us within 48 hours of delivery at rawdahfuneralessentials@gmail.com
  2. Include your order number and clear photos of the item and packaging.
  3. We'll confirm next steps within 2 working days.

05 How to Request a Return

  1. Email us or use our contact form within 14 days of delivery, quoting your order number.
  2. We'll confirm eligibility and provide a returns address.
  3. Post the item back in its original sealed packaging via a tracked service.
  4. Once received and inspected, your refund will be processed within 14 days.

06 Why This Policy Exists

Kafans and Zamzam water are products connected to some of the most sacred moments a family will experience. Once a seal is broken, we cannot guarantee the purity, cleanliness, and integrity required. This policy exists to protect that trust, not to avoid responsibility to you. Where something has genuinely gone wrong with your order, we will always make it right.

07 Contact Us

If you have any questions about this policy before you order, please reach out — we'd rather answer your questions upfront than leave you uncertain about a purchase this meaningful.